How to change over from BPO profession to IT profession


Career Change from BPO to IT- Career Change Guide

How to change your careerOne challenge when it comes to breaking into the IT world is a lack of experience. How can you gain experience in IT when companies prefer experienced candidates? Another is the myth that age is a factor when it comes to switching careers.

The truth is that it’s possible to break into the IT field from many professional backgrounds, at any stage of your career. Focusing on a growing segment of IT, and then obtaining the right training and certifications can mean the difference between launching a successful IT career and remaining in your current career path.

The Right Certifications and Training Can Help You Stand Out from the Crowd

Training and certification can prepare you to compete for rewarding jobs in the IT business. Not only will up-to-date training give you vital knowledge and skills you can apply immediately at work, you’ll also have opportunities to make professional contacts that can enhance your search for IT jobs in the future.

it-trainingIt’s important that the training program you choose provides a solid foundation of the fundamentals necessary to compete for the best IT jobs. Matching your training to your career path of choice is another factor to consider when choosing a program.

Training and certification can provide you with the qualifications employers want; but the right training program and certifications can also give you the confidence you need to perform successfully and advance in your IT career. Additional training and certifications can speed the transition into senior IT roles.

Advice for Making a Career Change

Have you ever shifted from a BPO to IT? Here’s a case where an individual is stuck. He needs an appropriate solution:

I have completed my BCA graduation in 2007 and am working in a BPO company. I would like to shift my career from BPO to Software industry but the problem is that no software company wants to recruit me because I completed my degree long back. I did a diploma course in Oracle hoping that this could help me have a switch-over but all I could do was end up with frustration.

Wherever I go, they ask for experience. I have got the skills that employers want but I have never been given a chance to take up the interview. I worked hard to learn Oracle. Honestly, I have tried 13 software companies in Chennai but they don’t even consider my resume (Note: All of them said neither my BPO experience will be counted nor will I be considered as a fresher). Everybody pushes me to put fake experience in my resume but I never want to do that. Having said that, I cannot give up trying for a software job since I spent a lot of money on learning Oracle.

My Question is:

  • Why am I being denied by these software companies even though I have got the skills?
  • Is the recruitment system in our software companies fair?

Few options to switch to an IT firm are as suggested below:

  1. Joining any IT organization with an ITO arm, such as Accenture, Mphasis and Wipro, which have few units such as Service Desk or other ITO business. This kind of role would value the BPO experience. Furthermore these firms have a policy of Internal Transfer which can be availed after working for 18 months. The employee can apply for vertical transfer internally, through IJP. Here the transition from ITO to IT would be possible, when coupled with an equally good internal career path.

  2. Joining a smaller IT organization or even a start-up firm which will need these skill sets , but might not keep a prior experience as a deal breaker.

  3. A certification or even a skill upgrade. Even though Oracle certification was completed, it did not result with a job. Hence an upgrade to make it marketable stands as an option. A PMP certification is an option, though placement would depend on the projects handled. A Six Sigma Certification is another option that can be considered.

  4. Projects available online can be availed, but that will only add to the experience. It cannot offer a direct employment.

There are a few more options to move into IT Jobs

  1. Your previous experience in BPO will not be of much value in the IT space unless you have had a chance to do some technical work in the IT department of a BPO. You will effectively be starting from scratch with a salary reduction. This does not mean that a shift to IT is entirely impossible; all I am trying to say is that you will need to have realistic expectations for the initial 3 to 5 years which is the minimum period for developing skills in the programming space. And talking about working in software company you should have good knowledge about domain you want to work on like…Java,C#,.Net……etc

   2. Microsoft System Administrator ( active directory admin, exchange admin

   Software developer ( java, c#, .net)

  Software testing engineer ( white box testing, manual testing, automation etc)


As you might be aware that currently India is in “Remote IT Infrastructure Management” wave. Means we have good global demand for IT support administrators. Vast openings are there with real handsome pay. Fresher’s/BPO Guys with <1 year Experience – Atleast 15-20 K / month.

Basically you need to do is:

  1. Take Microsoft Exchange Admin Course 

  2. Learn Live aspects and concepts

  3. Pursue Microsoft Exchange Certificate from Microsoft ( Around 4K)

  4. Groom your resume with Exchange Admin Skills and Certificates

  5. Prepare for Interview with Interview questions

  6. Give interview

Course Audience – This course is perfect for people…

Microsoft Exchange Administrator – Entry level, is the first step to launching yourself into a successful IT Career. This training courses will give you the skills required to work within support roles in IT infrastructure management based organizations. If you’re looking at starting a career in the fast-paced world of IT – this is the course for you!

  Who works in BPO and aspiring to move from BPO to IT Career

  IT Graduate Fresher Who wants to pursue a career in IT as an Exchange Administrator

  IT Diploma Fresher Who wants to purse IT Career

  Who works in KPO and would like to move from KPO to IT Career Path

  Non- IT Graduate Fresher Who wants to pursue a career in IT as an Exchange Administrator

  Non-IT Diploma Fresher Who wants to purse IT Career

  College students who want to raise their Career Scope

Campusing from IT industry

You should take admission in IT firm like NIIT(National Institute of Information Technology) OR, IIHT(Indian Institute of Hardware Technology) for some good course(Programming Language/ Networking) like C/C++, JAVA, .NET, ORACLE, CCNA etc.

These courses are too much useful for switching to IT field from BPO.

These institutes take some money and you will be awarded the degree after generally 6th month of your admission.

You can get the chance for campus placement in various IT industries like Infosys, Wipro, TCS, CTS through these institutes.

In addition you can attend the OFF campusing from various IT industry. You have to alert for it.

OR, you can upload your CV and details in the Official Website of Software Company in which you are interested.

How to change from BPO to IT or SAP consultant sector?

  1. First you take time and decide on which module you would like to build your career. E.g. SAP SCM or MM. Right now market is hot for both the modules.

  2. Try to work on the MM module projects in any SMALL or training institutes where you will get the project experiences.

  3. Once you work completing the live projects in small or any institutions then put the same in your resume which adds a value to the CV.

  4. But this live project experience can be got parallel to your current job.

  5. Update your resume with whatever experience you have and upload in any job sites. I am sure you will get calls from good reputed companies.

  6. Also keep one thing in mind, to switch to some other company, it might take some time. So need not be disheartened. Keep trying.

The Career-Switch Résumé: Writing Your Way into a New Profession

How to write a Killer ResumeSo, you’ve come to a crucial turning point in your career. After some serious soul-searching, you’ve decided to that you’re ready to break out of your professional rut and move on in a new direction. Now what?

Believe it or not, what you’ve already accomplished is likely to be the most difficult part of the process. It takes courage and confidence to make a bold career move, so kudos to you for your chutzpah. Once your mental commitment to making a career change is in place, the rest is just details.

You’ve Made the Leap, Now Get Your Résumé Ready

You’ve decided that you’re looking for a professional change, and now it’s time to convince the rest of the world. The first thing you’ve got to do is update your résumé to reflect your new career goals. If you’re worried about what you should list under the “Experience” heading on your career-change résumé, don’t despair. According to Karen Hofferber, Microsoft’s in-house résumé expert, you can slant your core qualifications to sell yourself in many different ways, depending on the industry you’re looking to break into. The trick lies in developing a persuasive narrative in which you show how your skills match up with those most in demand in your new industry. Use these guidelines to help write yourself right into a brand-new profession.

How to Write a Career Switch Resume.Click Here to write a killer resume.

1. Start from scratch.

It can be tempting to create your career-switch résumé by simply cutting and pasting from your current résumé, but you’ll be far better off if you can manage to avoid this urge and just force yourself to get a fresh start. You need to ensure that every word and every formatting decision you make is focused on persuading hiring managers that you’re a risk worth taking, and the only way you can be certain of that is to create an entirely new document.

2. Show off your industry knowledge.

Chances are, your interest in this field didn’t just spring into existence overnight. If you’re like most job seekers, you’ve been dabbling in your new field for years on the side and in your spare time. Make use of the knowledge you’ve gained in your résumé, demonstrating your familiarity with the field by adding in a few well-placed facts and lingo.

3. Use a format that highlights your transferable skills.

The traditional experience-centered résumé isn’t going to do you any favors in the career-change process. Instead, opt for a skills-based or “functional” format. Make a separate heading for each skill, such as “Customer Service” or “Personnel Management,” and then list your relevant experience in each category. That way, you can showcase your skills without drawing too much attention to where you earned them.

4. Broaden your definition of “experience.”

Paid positions are only one way to gain experience. Volunteering, internships, college coursework, workshops, lectures, conferences, and industry events are all great ways to break into a new field. Be sure to list relevant activities such as these on your career-change résumé. Many recent grads use this strategy to help snag their first entry-level positions right out of college, with little or no “real” experience to speak of.

5. Don’t sell yourself short.

Experts say that job seekers looking to make a career change often have low levels of confidence – and that can translate into a timid, lackluster résumé. You have to be bold and sell your transferable skills if you want to convince prospective employers to take a gamble on you. Remember, you have something positive to offer, even if the bulk of your experience was earned in a different field. Make sure your career-change résumé exudes self-assurance, even if you’re secretly feeling a bit nervous about your prospects.

If you’re looking to change careers, you’ve first got to radically remake your résumé to reflect your new ambitions. With a rewritten version of your career history in hand, you’ll be well on your way to forging a new professional path.

How to Write a Career Change Cover Letter

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